There are many factors to consider when it comes to card payments, all of which affect the fees you pay. Customers can pay online, in person or over the phone, for instance, while businesses can accept payments through providers offering pay-as-you-go plans or subscriptions.
However, the charging structure is far from straightforward – some providers charge upfront fees, while others take a percentage of each transaction. With so many choices, finding the most suitable and affordable option can be challenging.
Our guide can steer you in the right direction and help you reduce card payment costs.
Pay-as-you-go payment providers offer low-cost options with no monthly fees, making them ideal for small businesses
Online payments eliminate the need for expensive hardware and long-term contracts
In-person payments offer a cost-effective option if you opt for a mobile card reader and pay-as-you-go pricing
Choose the best business bank account for your company with features including no set up fees.
If your business accepts card payments or plans to, expect to encounter fees. It’s helpful to understand the fees charged, so you can plan accordingly. Here are the most common:
Transaction fees
These typically range from 1% to 3.5%, sometimes with an additional flat fee on top. This fee varies depending on the provider, and costs between 10p and 30p per transaction.
Monthly fees
Some providers charge a fixed monthly fee for access to their payment platforms. This is priced from £10 to over £50, depending on transaction volume. Others offer pay-as-you-go pricing with no monthly fees.
Chargeback fees
If a customer disputes a transaction and wins, the provider charges a fee on top of the refund. This ranges from £15 to £25 per chargeback, although some providers may refund this if you successfully dispute the claim.
Refund fees
Some providers keep the original transaction fee when processing refunds. If you issue a lot of refunds, check this policy before choosing a provider.
Hardware costs
Mobile card readers, terminals and POS systems may come with an upfront or rental fee. Costs vary significantly based on the equipment needed and rental duration.
Settlement fees
Some providers charge extra to transfer funds to your account faster than the standard processing time. If you need quick payments, check the provider’s policy.
Currency conversion fees
If a customer pays in a foreign currency, providers may charge a 1% to 3% or higher conversion fee. If you process a lot of foreign transactions, compare providers to find the best rate.
While some fees are unavoidable, there are ways you can reduce costs by choosing the right payment method – whether in person, online, by bank transfer, or over the phone.
If you run a shop, bar or restaurant, in-person transactions are inevitable. And, because they carry a lower fraud risk, they are one of the safer ways to take a payment, meaning providers often charge lower fees.
To keep costs down further, consider buying a mobile card reader for a one-off fee and using a pay-as-you-go provider. This can avoid long-term contracts and rental fees.
If you work online and rely less on face-to-face sales, online transactions can be cheaper. You don’t need hardware, and many providers offer pay-as-you-go pricing, so you only pay when you make a sale.
However, you need a payment gateway – a service that securely processes card payments by transmitting transaction data between your business, the customer’s bank and the payment provider. Gateways charge a percentage per transaction, sometimes alongside bank fees. That said, some all-in-one services bundle these costs into a single bill for ease and potential cost-cutting.
Mail order/telephone order (MOTO) payments usually carry the highest fees due to the risk of fraud. If your business relies on phone payments, you may have limited options.
To reduce costs, consider an online payment provider that supports MOTO, as this can be cheaper than using a dedicated phone payment system.
Bank transfers generally avoid transaction fees, making them a cost-effective option. This can work well if you’re a freelancer or a service-based business, but it may not be as convenient for customers making quick, one-off purchases.
Most providers offer two types of payment models: pay-as-you-go and subscription. This comparison can help you decide which model might work best for your business.
Advantages
Lower upfront costs: No set-up fees or long-term contracts, making it budget-friendly and flexible
Only pay when you sell: No fixed monthly fees, so costs align with income
Best for low-volume businesses: Ideal for startups, freelancers, seasonal businesses and market traders who don’t process high transaction volumes
Disadvantages
Higher per-transaction fees: Businesses often pay more per sale than with subscription-based models
Less predictable costs: Monthly expenses fluctuate, which can make budgeting harder
Limited advanced features: Some providers restrict access to extra services, such as invoicing or detailed reporting
Advantages
Lower per-transaction fees: Monthly fees often mean reduced transaction rates, making them cost-effective for high-volume businesses
Predictable costs: Fixed monthly fees can make budgeting easier
Best for high-volume businesses: Ideal for retailers, hospitality businesses and service providers with consistent transaction levels
Disadvantages
Fixed monthly costs: You pay a fee even if you don’t process many transactions
Long-term commitment: Some providers require contracts, limiting flexibility
Potentially higher overall costs: If transaction volume is low, monthly fees may outweigh any transaction rate savings
Now you know how to reduce the costs associated with card payments, here are five tips to keep in mind:
Compare providers: Rates and fees vary, so shop around for the best card payment solution based on your transaction volume and business type
Use the right pricing model: Pay-as-you-go typically works best for low-volume businesses, while subscription plans are better for high transaction levels
Minimise chargebacks: Clear refund policies and strong fraud protection help reduce costly disputes
Keep security up to date: Using fraud prevention tools and keeping any hardware up to date can prevent extra fees caused by security breaches
Encourage lower-cost payment methods: Offer bank transfers or debit card payment options to avoid the higher fees
No. However, some providers offer low-cost options with no set-up or monthly fees. While transaction fees still apply, these options can lower the overall cost.
Yes, though they generally pay lower fees for accepting debit cards than credit cards. Debit card transaction fees can range from 0.2% to 2.9%, depending on the payment provider. Some might charge a fixed fee per transaction instead of a percentage.
The most cost-effective method for small businesses is using a pay-as-you-go provider with no monthly fees, as this avoids upfront costs and only charges per transaction.
For online payments, use a payment gateway that doesn’t require expensive hardware or long-term contracts. For in-person payments, consider purchasing a mobile card reader with a one-off fee and opt for pay-as-you-go pricing.
Both options avoid upfront costs and charge only when you process a sale, ideal for small businesses with low to moderate transaction volumes or if you’re just getting started.
Kyle is a finance writer specialising in all things related to small and medium enterprises (SMEs). He has over ten years' experience working in financial services.