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Protect your business from legal claims and financial loss

Insurance that provides financial protection and support if a client files a claim for mistakes, advice, or work provided.
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Last updated
December 13th, 2024

What is professional indemnity insurance?

Professional indemnity insurance is designed to protect businesses that provide services or expert advice. It covers the costs of defending a claim and/or any damages if a client says they’ve suffered financial loss due to your actions or advice. This could include situations like making a design error or unintentionally harming a client's reputation.

It’s also worth being mindful of the fact that even if your services are offered for free, a client can still bring a claim against you.

Professional indemnity insurance is not legally required for all businesses, but it is often mandatory for certain industries or trade bodies. Additionally, many clients — especially larger corporations — may ask for proof of professional indemnity insurance before working with you.

What does professional indemnity insurance cover?

Covered

Breach of contract: Protection if you fail to fulfill the terms of a contract with a client
Professional negligence or loss of documents: Covers claims due to errors in advice, service, or mishandling of client documents
Plagiarism and defamation: Covers legal costs if you’re accused of using someone else's work or harming a client’s reputation
Design errors: Protection for design mistakes that lead to financial loss for a client
Intellectual property and/or trademark disputes: Covers claims related to IP infringements or trademark issues caused by your work

Not covered

Known claims: Claims or issues you were already aware of prior to purchasing the policy
Deliberate acts: Intentional misconduct and/or actions that breach the terms of your agreement
Fraudulent, malicious, or illegal acts: Claims arising from dishonest, fraudulent, or illegal activities carried out by your business

Who needs professional indemnity insurance?

Professional indemnity insurance isn't a legal requirement in the UK, but it’s generally advisable for any business offering professional services. If your business provides advice that could potentially cause clients to lose money, or you mishandle sensitive client information, you may be at risk of a legal claim.

Should this happen, professional indemnity insurance could prove invaluable: without adequate coverage, defending yourself against such claims could be financially burdensome. 

While any business providing professional services could benefit from this type of cover, it’s likely to be particularly valuable for: 

  • Financial advisors: Protects against claims related to any financial advice that results in client losses. 

  • Architects: Covers any errors in design, planning, or construction that cause property damage. 

  • Accountants: Provides protection against claims resulting from mistakes in financial advice and/or reporting. 

  • Advertising agencies: Safeguards against issues related to misleading campaigns and/or intellectual property disputes. 

  • Graphic designers: Helps protect against design errors and/or copyright infringement claims.

  • Solicitors and lawyers: Essential to cover legal advice and the risk of errors that could harm clients.

Business success stories

H2k Botanicals

"Trust your intuition and stay committed to your vision for the business."

Since founding H2k Botanicals in 2000, Hazel Barry has grown the company from a personal vision into a respected name in the skincare industry. With innovative, cruelty-free products, H2k Botanicals not only supplies the UK market, but exports to the Middle East and is now poised for further international expansion.

Hazel reflects on her business journey and how the company is thriving in an ever-evolving market.

Hazel Berry Headshot

CCU International

"It’s important to listen to what the market’s telling you."

Beena is a CEO and co-founder of CCU International, a business with proprietary carbon capture technology that can help large and small businesses to achieve net zero by 2050.

Beena has big plans for the next 18 months, and here she reflects on the lessons she’s learned from the first two years of trading.

CCU International Headshot

selfcatering.co.uk

“It’s better to try something and see whether it works, than not try at all.”

Richard Young co-founded selfcatering.co.uk, after managing his own self catering properties for years. The online business helps people find their dream holiday cottage by working with rental companies across the UK. The website currently has thousands of properties available for people to browse.

Here, Richard shares his business story and highlights the challenges and opportunities that come with an online business.

Richard Young Headshot

When is professional indemnity insurance required, and why is it worth having?

While professional indemnity insurance is not always a legal requirement, it can be essential for protecting both your business’ reputation and finances. For some industries, however, professional indemnity insurance is mandatory to operate legally.

Some professions even require it as part of regulatory and licensing rules. For instance, solicitors need to hold professional indemnity insurance as a regulatory condition set by the Solicitors Regulation Authority (SRA)

Why is it worth having?

Even if professional indemnity insurance isn’t a requirement for your profession, securing this coverage can be crucial for protecting your business from potential risks. Without it, your business could face significant financial consequences if a client claims they’ve suffered a loss due to your services. 

Professional indemnity insurance can act as a safety net that helps mitigate risk. For self-employed professionals and small business owners, having professional indemnity insurance can be essential, offering both financial protection and peace of mind. 

Professional indemnity insurance is your business’ safety net It’s not just about covering costs – it’s about preserving your reputation, building trust, and securing long-term success.

How much does professional indemnity insurance cost?

The cost of professional indemnity insurance in the UK varies based on several factors, including the size and type of your business. Insurers will assess your annual turnover, industry sector, claims history, and the level of cover you need. 

To find the right policy at the best value, choose an insurer that lets you tailor your coverage to match your specific business risks. By customising your professional indemnity insurance, you can ensure you’re neither over-insured nor under-protected.

BusinessMonthly premiums from*Monthly premiums to*
Software and IT services£10.13£68.13
Graphic designers£9.08£20.07
Photographers and videographers£7.58£13.25
Marketing, advertising and communications£9.08£37.33
Management consultants£11.25£46.67
Recruitment consultants£11.92£79.17

*Superscript: 10% of customers paid this much, or less, between July and September 2024
.
**Superscript: 90% of customers paid up to this much between July and September 2024.

These prices should only be used as a guide. When you get a quote, it will be tailored to your unique circumstances and risk profile – so you may be quoted a price that’s a bit higher or lower.

And as with most covers, price shouldn’t be your only priority. Cheaper insurance could end up costing you more if it doesn’t provide the cover you need. To get the best deal, look for insurers that allow you to tailor your policy to your needs so you're not left over- or under-insured.


What dictates how much cover you'll need?

Contractual requirements

Many clients — particularly larger businesses — may specify a minimum level of professional indemnity insurance in their contracts. Review these agreements carefully to ensure compliance.

Industry standards

Some industries, such as finance or architecture, have guidelines or regulations outlining recommended cover levels.

Potential financial risk

If a claim were made against you, what could it cost to resolve? Factor in legal fees, compensation payouts, and the potential impact on your reputation.

Business type

The type of work you do is key. For example, businesses offering advice or expertise may need protection against claims related to professional errors, while others may require broader coverage for various operational risks.

What dictates how much cover you'll need?

Contractual requirements

Many clients — particularly larger businesses — may specify a minimum level of professional indemnity insurance in their contracts. Review these agreements carefully to ensure compliance.

Industry standards

Some industries, such as finance or architecture, have guidelines or regulations outlining recommended cover levels.

Potential financial risk

If a claim were made against you, what could it cost to resolve? Factor in legal fees, compensation payouts, and the potential impact on your reputation.

Business type

The type of work you do is key. For example, businesses offering advice or expertise may need protection against claims related to professional errors, while others may require broader coverage for various operational risks.

Learn more about our business insurance partner

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We qualify, quantify and offer insurance using data, analysis and technology, and we serve a wide range of business types — from dog walkers and dieticians, to landlords and locksmiths. Enro Ltd t/a Superscript is authorised and regulated by the Financial Conduct Authority.

Why Superscript?

We make it quick and easy to find, buy and manage your business insurance.

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Customisable cover for 1000s of business types
Superscript will help you find the different types of cover that are right for your business.
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Adjust your cover as you grow
Amend your cover with no admin fees, to address your evolving needs as your business grows.
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Simple claims process
Our customer portal allows you to enter the details we need to get your claim processed.

How to choose the right professional indemnity insurance

When choosing professional indemnity insurance, ask yourself these key questions to ensure you get the right cover for your business needs:

What does the policy cover?

Is the policy tailored to your business needs and does it cover everything you need it to? If there are gaps in the policy it’s always worth taking the time to ask the policy provider if your needs can be met.

How long can you get cover for?

Most professional indemnity insurance policies are annual, but if you only need cover for a short period, such as a few weeks or months, consider insurers offering flexible terms and monthly payment options.

How much does the cover cost?

Compare multiple quotes to find the best value for a policy that meets all your business needs. This approach helps ensure you’re not overpaying while securing comprehensive professional indemnity coverage.

How does the provider handle claims?

When making a claim, you’ll want it to be processed quickly and efficiently. Insurers who manage claims in-house, rather than outsourcing to third parties, often provide faster and more direct support, ensuring a smoother experience.

What’s the risk of not having it?

In some industries, having professional indemnity insurance is a requirement to work with certain clients. They may even request proof of coverage.

While it’s not always a legal obligation, not having this cover could leave your business vulnerable: if a claim is made against you, you could face significant legal fees, reputational damage, and financial loss. 

Additionally, depending on your business type, you may want to consider other types of insurance, such as public liability insurance or employers' liability insurance, to further protect your business from potential risks.

Professional indemnity insurance: FAQs

What’s the difference between professional indemnity insurance and public liability insurance?

Professional indemnity insurance covers businesses against claims arising from mistakes, negligence, or poor service provided in a professional capacity. It’s essential for professionals like consultants, architects, or designers who offer advice or expertise.

Public liability insurance, on the other hand, protects against claims from third parties for injury or property damage caused during business operations, such as a customer slipping in a shop or damage to a client’s property.

What happens to work completed before I take out the cover?

Typically, you’re only covered for claims that arise after you take out your professional indemnity insurance. However, it’s worth asking your insurer about retroactive cover, which could extend your protection to work completed prior to the start date of your policy.

If retroactive cover isn't offered, you may need to arrange separate cover for previous work or risk being unprotected for any past claims.

What is the retroactive date in an indemnity insurance policy?

In a professional indemnity insurance policy, the retroactive date is the specific point in time from which the policy will cover claims. If your policy has a retroactive date, it means the insurer will only cover claims for work done after this date.

Claims arising from incidents that took place before the retroactive date are not covered, even if the policy is in effect when the claim is made. It's important to review the retroactive date carefully when purchasing professional indemnity insurance, as it could impact your coverage for past services or advice.

What is a professional indemnity certificate?

In the UK, a professional indemnity certificate is a document provided by your insurer that verifies you hold active professional indemnity insurance. It outlines key details, such as the policyholder’s name, policy number, level of cover, and the start and end dates of the policy.

This certificate might be requested by clients or regulators to confirm you have sufficient insurance to cover claims. It serves as proof of compliance with industry requirements and/or contractual obligations.

How do I get proof of professional indemnity insurance?

As a business owner in the UK, you can obtain proof of professional indemnity insurance from your insurer. To get this proof you can:

Request it from your insurer or broker: After purchasing or renewing a professional indemnity policy, your insurer will often provide a certificate automatically. If not, you can directly request one.

Check your insurance documents: Most insurers include proof of cover in the initial policy documentation.

Access your online portal: Many insurers and brokers offer customer portals where you can download a certificate of insurance — or other proof of coverage — whenever you like.

Should I get professional indemnity insurance if I’m self-employed?

While professional indemnity insurance isn’t legally required in the UK, it can be a crucial safeguard for self-employed individuals who provide advice, services, or designs. If negligent advice or mistakes lead to financial loss for clients, this insurance can cover the costs of defending a legal claim and any potential compensation.

It’s also worth noting that clients or companies might refrain from working with you unless you have professional indemnity insurance.

Do I have to pay an excess if I claim?

Yes, you’ll typically need to pay an excess when making a claim on a professional indemnity insurance policy. The amount you need to pay will vary depending on the specifics of your policy and the nature of the claim. The exact terms of the excess, such as whether it’s a fixed amount or depends on the severity of the claim, will be outlined in your policy documents.

Is indemnity insurance a taxable benefit?

Indemnity insurance is regarded as an allowable expense, meaning you can deduct the cost of it from your profits before calculating your tax liability. This can help reduce the overall amount of tax you pay.

However, if an employer pays for indemnity insurance on behalf of an employee and the policy benefits the individual rather than the business, it might be classified as a taxable benefit in kind. For clarity on your specific situation, it’s worth consulting with an accountant or tax adviser.

Can I take out a short-term professional indemnity insurance policy?

Yes, you can take out a short-term professional indemnity insurance policy in the UK. Many insurers offer flexible coverage options that can be tailored to your specific needs, which can be ideal for freelancers or consultants. Short-term policies can be arranged for periods ranging from a few weeks to several months, depending on the insurer and the nature of the work.

What is run-off cover in professional insurance?

Run-off cover is a type of professional indemnity insurance that provides protection for a business or individual after they cease trading or stop offering professional services. For example, if you retire, close your business, or switch to a different line of work, run-off cover will ensure you're still protected against any claims that may arise from past work.

While you’re not legally required to have run-off cover, some clients or regulators may require it before you end your professional services.

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About the author

Joe Phelan
Joe joined the money.co.uk team in 2024. His role is to demystify business finance by creating jargon-free, practical content.

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